Privacy Policy

1. Introduction

Striker Ads ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.strikerads.com), use our services, or interact with our AI-powered call systems and marketing solutions.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, business/practice name
• Business Information: Practice type, marketing budget, patient volume, business goals
• Communication Data: Call recordings, transcripts, SMS/text messages, voicemails
• Account Information: Username, password, payment information
• Lead Information: Patient/customer inquiries, appointment requests, consultation details

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, referral sources
• Cookies and Tracking: We use cookies, pixels, and similar technologies to enhance user experience
• Call Analytics: Call duration, frequency, conversion metrics, response rates

2.3 AI-Generated Data

• Call Transcriptions: Automated transcripts of phone conversations
• Sentiment Analysis: AI-analyzed customer interaction data
• Performance Metrics: Lead quality scores, conversion predictions
• Behavioral Patterns: Communication preferences and optimal contact times

3. How We Use Your Information

We use collected information to:

• Provide Services: Deliver AI receptionist, call follow-up, and marketing services
• Process Transactions: Handle payments and billing
• Communicate: Send service updates, marketing communications (with consent), appointment reminders
• Improve Services: Analyze performance, optimize AI responses, enhance user experience
• Customer Support: Respond to inquiries, provide technical assistance
• Legal Compliance: Meet legal obligations, enforce agreements, protect rights
• Marketing Analytics: Track campaign performance, ROI, lead generation metrics

4. AI Call System and Data Processing

4.1 Call Recording and Storage

• All calls processed through our AI system may be recorded and stored
• Recordings are retained for up to 24 months unless longer retention is requested
• Transcriptions are generated automatically and stored securely
• You may request deletion of recordings subject to legal requirements

4.2 AI Processing

• Our AI analyzes calls to improve response quality and lead qualification
• Machine learning models may use anonymized data for training
• AI-generated insights are used to optimize marketing campaigns
• Human review may occur for quality assurance and training purposes

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in service delivery (CRM systems, payment processors, cloud storage)
• Business Partners: Marketing platforms, analytics providers (with consent)
• Your Designated Recipients: Team members, employees you authorize
• Legal Requirements: Law enforcement, courts, regulatory bodies when required by law
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do NOT sell your personal information to third parties for their marketing purposes.

6. Data Storage and Security

6.1 Storage

• Data is stored on secure servers in the United States
• We use Amazon Web Services (AWS) and other enterprise-grade cloud providers
• Backup systems ensure data availability and disaster recovery

6.2 Security Measures

• SSL/TLS encryption for data transmission
• AES-256 encryption for stored data
• Multi-factor authentication for system access
• Regular security audits and penetration testing
• PCI DSS compliance for payment processing
• HIPAA-compliant infrastructure available for healthcare clients

7. Your Rights and Choices

You have the right to:

• Access: Request copies of your personal information
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Port: Receive your data in a portable format
• Object: Object to certain processing activities
• Restrict: Request limitation of processing

To exercise these rights, contact us at privacy@strikerads.com

8. Communication Preferences

8.1 Marketing Communications

• You can opt-out of marketing emails via unsubscribe links
• Text STOP to opt-out of SMS marketing
• Call preferences can be managed in your account settings

8.2 Service Communications

• Transactional messages (appointments, system alerts) cannot be opted out of while using our services
• AI call follow-ups are considered service communications for active clients

9. Cookies and Tracking Technologies

We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Track usage patterns and performance
• Marketing Cookies: Deliver relevant advertisements
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

11. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to non-discrimination for exercising privacy rights

12. Data Retention

We retain personal information for as long as necessary to:

• Provide requested services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Specific retention periods:

• Call recordings: 24 months
• Account information: Duration of service + 7 years
• Marketing data: Until opt-out + 3 years
• Payment records: 7 years

13. International Data Transfers

If you access our services from outside the United States, your information may be transferred to and processed in the United States. By using our services, you consent to this transfer.

14. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

15. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

16. Contact Information

For privacy-related questions or concerns:

Striker Ads
Email: privacy@strikerads.com
Phone: 1-800-XXX-XXXX
Address: [Your Business Address]

Data Protection Officer:
Email: dpo@strikerads.com

17. Compliance and Certifications

We maintain compliance with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• HIPAA (for healthcare clients, when applicable)

This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

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