Privacy Policy

01 Introduction

Striker Ads ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.strikerads.com), use our services, or interact with our call systems and marketing solutions.

02 Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, business/practice name
• Business Information: Practice type, marketing budget, patient volume, business goals, services offered
• Communication Data: Call recordings, transcripts, SMS/text messages, emails, voicemails
• Account Information: Username, password, payment information
• Lead Information: Patient/customer inquiries, appointment requests, consultation details, demographic information

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, clicks, referral sources, campaign interactions
• Cookies and Tracking: We use cookies, pixels, and similar technologies to enhance user experience
• Call Analytics: Call duration, frequency, conversion metrics, response rates

2.3 Data Generated Through Our Services

• Call Transcriptions: Automated transcripts of phone conversations
• Performance Metrics: Lead quality scores, conversion predictions, campaign analytics
• Behavioral Patterns: Communication preferences and optimal contact times

03 How We Use Your Information

We use collected information to:

• Provide Services: Deliver new patient coordination, call follow-up, and marketing services
• Process Transactions: Handle payments and billing
• Communicate: Send service updates, marketing communications (with consent), appointment reminders
• Improve Services: Analyze performance, optimize responses, enhance user experience
• Customer Support: Respond to inquiries, provide technical assistance
• Legal Compliance: Meet legal obligations, enforce agreements, protect rights
• Marketing Analytics: Track campaign performance, ROI, lead generation metrics

04 Call System and Data Processing

• You may request deletion of recordings subject to legal requirements
• Our systems analyze calls to improve response quality and lead qualification
• Transcripts and call data are used to optimize marketing campaigns
• Human review may occur for quality assurance and training purposes

05 Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in service delivery (CRM systems, payment processors, cloud storage, GoHighLevel platform)
• Business Partners: Marketing platforms, analytics providers (Meta/Facebook, with consent)
• Your Designated Recipients: Team members, employees you authorize
• Legal Requirements: Law enforcement, courts, regulatory bodies when required by law
• Business Transfers: In connection with mergers, acquisitions, or asset sales

06 Data Storage and Security

6.1 Storage

Data is stored on secure servers in the United States using Amazon Web Services (AWS) and other enterprise-grade cloud providers. Backup systems ensure data availability and disaster recovery.

6.2 Security Measures

• SSL/TLS encryption for data transmission
• AES-256 encryption for stored data
• Multi-factor authentication for system access
• Regular security audits and penetration testing
• PCI DSS compliance for payment processing
• HIPAA-compliant infrastructure available for healthcare clients

07 Your Rights and Choices

You have the right to:

• Access: Request copies of your personal information
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Port: Receive your data in a portable format
• Object: Object to certain processing activities
• Restrict: Request limitation of processing

To exercise these rights, contact us at privacy@strikerads.com

08 Communication Preferences

• You can opt-out of marketing emails via unsubscribe links
• Text STOP to opt-out of SMS marketing
• Call preferences can be managed in your account settings

09 Cookies and Tracking

• Essential Cookies: Required for website functionality
• Analytics Cookies: Track site usage and performance
• Marketing Cookies: Used for targeted advertising (Meta/Facebook pixel)

You can control cookies through browser settings. Disabling cookies may limit website functionality.

10 Third-Party Services

We integrate with third-party services including GoHighLevel, Meta (Facebook/Instagram), Payment Processors (Stripe/PayPal), and Cloud Storage. Each service has its own privacy policy governing data use.

11 California Privacy Rights (CCPA)

California residents have additional rights under the CCPA, including the right to know what personal information is collected, disclosed, or sold (we do not sell personal information), and the right to non-discrimination for exercising privacy rights.

12 Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Call recordings: 24 months
• Account information: Duration of service + 7 years
• Marketing data: Until opt-out + 3 years
• Payment records: 7 years

13 Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

14 International Data Transfers

If you access our services from outside the United States, your information may be transferred to and processed in the United States. Data transferred internationally is protected by standard contractual clauses, Privacy Shield principles (where applicable), and adequate security measures.

15 Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

16 Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance. Material changes will be communicated via email notification, website notice, or in-app notifications.

17 Compliance and Certifications

We maintain compliance with General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and HIPAA (for healthcare clients, when applicable).

18 Data Subject Requests

To submit a data subject request (access, deletion, correction, portability), email privacy@strikerads.com with "Data Subject Request" in the subject line. Provide sufficient information to verify your identity. We will respond within 30 days.

19 Business Contact Data

If you are a business contact, your information is processed for business relationship purposes (contact details, transaction history, communications). Data is retained for the duration of the business relationship + 7 years.

20 Lead/Patient Data (On Behalf of Clients)

When we process lead/patient data on behalf of dental practice clients, we act as a data processor, and the dental practice is the data controller. We process data only as instructed by the Client. Leads/patients should contact the dental practice directly for data requests.

21 Automated Decision-Making

We use automated systems to score lead quality, optimize call timing, and personalize follow-ups. You have the right to request human review of automated decisions and object to automated processing.

22 Security Incident Response

In the event of a data breach, we will investigate and contain the incident promptly. Affected individuals and regulatory authorities will be notified as required by law (typically within 72 hours).

23 Your Responsibilities

As a user of our services, you agree to provide accurate information, keep login credentials secure, notify us of unauthorized access, comply with applicable privacy laws, and obtain necessary consents before providing us with third-party data.